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General terms and conditions of business

§ 1 Scope and provider

(1) These general terms and conditions apply to all orders that you place via our online shop

      Sorenta saddle or via email contact info-sorenta-sattel

(2) The range of goods in our online shop is aimed exclusively at buyers who have reached the age of 18.

(3)  Our deliveries, services and offers are made exclusively on the basis of these general terms

      Terms and Conditions.

      The general terms and conditions also apply to companies for all future business

      relationships, even if they are not expressly agreed again. The inclusion of general

      Business relationships with a customer that contradict our General Terms and Conditions will do

      now contradicted.

(4) Contract language is exclusively German.

(5) You can access and print out the currently valid General Terms and Conditions here.

§ 2 Conclusion of contract

(1)  The presentation of goods in the online shop does not constitute a binding application for the conclusion of a purchase contract.

      Rather, it is a non-binding invitation to order goods via our online shop.

(2) By ordering an item via our contact form or direct email contact (

     there is a binding purchase contract.

(3) The same applies to the acceptance of an order for a custom-made product according to your wishes.

(4) A purchase contract for the goods is only concluded if we expressly declare our acceptance of the purchase offer,

     or if we send the goods to you from our stock without a prior express declaration of acceptance,

      from our external warehouse or have the goods made for you.

§ 3 Prices

      The prices stated on the product pages include statutory VAT and other price components

      and do not include the respective shipping costs.

§ 4 Terms of Payment

      Payment is made: Invoice in advance.

§ 5 Offsetting/right of retention

(1) You only have the right to set-off if your counterclaim has been legally established, not by us

      is disputed or acknowledged or has a close synallagmatic relationship to our claim.

(2) You can only exercise a right of retention if your counterclaim is based on the same contractual relationship.

§ 6 Delivery; retention of title

(1) Unless otherwise agreed, the goods are delivered from our warehouse to the address you provide.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur within the meaning of § 14 BGB, the following also applies:

      - We retain ownership of the goods until all claims from the current contract have been settled in full

        business relationship.

        Pledging or transfer by way of security is not permitted before ownership of the goods subject to retention of title has passed.

      - You may resell the goods in the ordinary course of business. In this case, you already accept all claims

        in the amount of the invoice amount that accrues to you from the resale to us.

        We accept the assignment, but you are authorized to collect the claims.

        If we do not properly meet our obligations, we reserve the right to collect claims ourselves.

      - If the goods subject to retention of title are combined and mixed, we acquire co-ownership of the new item in proportion to the

        invoice value of the reserved goods to the other processed items at the time of processing.

     - We undertake to release the securities to which we are entitled upon request to the extent that the realizable value of our

        Collateral exceeds the claims to be secured by more than 10%.

       We are responsible for selecting the securities to be released.

      Delivery is carried out by the following parcel delivery services DHL, DPD or UPS

    - If there are delays in the delivery due to the commissioned parcel deliverer, we will inform you immediately.

    - A withdrawal from the purchase due to a delay in delivery by the parcel delivery service is not possible.

§ 7 cancellation policy

In the event that you are a consumer within the meaning of § 13 BGB, i.e. the purchase for purposes that are predominantly neither commercial

can still be attributed to your self-employed professional activity, you have a right of withdrawal in accordance with the

following provisions.

right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier

have taken possession of the goods.

Consequences of revocation

If you cancel this contract, we will owe you all payments we have received from you, including

Delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) to be reimbursed immediately and at the latest within thirty days from the day on which we received notification of your cancellation of this contract. For the reimbursement, we will use the same means of payment that you used in the original transaction, unless with you

something else has been expressly agreed; under no circumstances will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of the contract. The deadline is met if you send the goods before the end of 14 days.

The right of withdrawal does not apply to deliveries of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. the production of a saddle (e.g. in other dimensions, a special color or one of our other items according to your specifications).

Please avoid damage and contamination. The goods may be examined and checked, just as they would be able to do in a shop.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§8 Transport damage

(1) If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately

and please contact us as soon as possible.

(2) The omission of a complaint or contact has no consequences for your statutory warranty rights.

However, they help us to be able to assert our own claims against the carrier or the transport insurance.

§9 Warranty

(1) If you are a consumer within the meaning of § 13 BGB, the limitation period for warranty claims is one year for used items, deviating from the statutory provisions. This does not apply if the user can be proven to have acted intentionally or with gross negligence.

§11 Final Provisions

(1) Should one or more provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the other provisions.

Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back.






I/we (*) hereby revoke the contract concluded with/us (*) for the purchase of the following goods (*)

Ordered on (*) / received on (*)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s):


(*) Delete where not applicable.

End of revocation

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